Cookie Policy (AU)
Last Updated: December 2024
This Cookie Policy explains how Railway Adventures (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website railwayadventures.travel. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites function properly, remember your preferences, and provide information to website owners about how visitors use their site.
2. How We Use Cookies
We use cookies to:
- Ensure our website functions correctly and securely
- Remember your preferences and settings
- Understand how visitors interact with our website
- Improve your browsing experience
- Measure the effectiveness of our marketing campaigns
- Deliver relevant advertising content (with your consent)
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function without them.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __hs_opt_out | HubSpot | Records cookie consent preferences | 13 months |
| __hs_do_not_track | HubSpot | Supports do-not-track functionality | 13 months |
| __hs_cookie_cat_pref | HubSpot | Stores cookie category preferences | 13 months |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information. This helps us improve our website and your experience.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number | 2 years |
| _ga_* | Google Analytics | Used to persist session state | 2 years |
| _gid | Google Analytics | Distinguishes users for analytics purposes | 24 hours |
| _gat | Google Analytics | Throttles request rate to limit data collection | 1 minute |
| __hstc | HubSpot | Tracks visitor sessions and website analytics | 13 months |
| hubspotutk | HubSpot | Tracks visitor identity for analytics | 13 months |
| __hssc | HubSpot | Tracks session information | 30 minutes |
| __hssrc | HubSpot | Determines if visitor has restarted browser | Session |
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| messagesUtk | HubSpot | Recognises visitors who use live chat | 13 months |
| hs-messages-hide-welcome-message | HubSpot | Prevents welcome message from reappearing | 1 day |
Marketing & Advertising Cookies
These cookies are used to track visitors across websites and display relevant advertisements. They are set only with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Tracks visits across websites for advertising purposes | 3 months |
| _fbc | Meta (Facebook) | Stores last visit information for Facebook advertising | 2 years |
| fr | Meta (Facebook) | Delivers and measures advertising effectiveness | 3 months |
| __hsmem | HubSpot | Identifies logged-in visitors for marketing | 1 year |
4. Third-Party Services
We use the following third-party services that may set cookies on your device:
- HubSpot: For marketing automation, analytics, customer relationship management, and our cookie consent banner. HubSpot Privacy Policy
- Google Analytics: For website traffic analysis and understanding how visitors use our site. Google Privacy Policy
- Meta (Facebook): For advertising, remarketing, and measuring ad effectiveness. Meta Privacy Policy
These third parties have their own privacy and cookie policies, which we encourage you to review.
5. Managing Your Cookie Preferences
When you first visit our website, you will see a cookie consent banner powered by HubSpot. You can choose to:
- Accept All Cookies: Allow all cookie categories
- Manage Preferences: Choose which cookie categories to allow
- Reject Non-Essential Cookies: Only allow strictly necessary cookies
You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies
- Delete all cookies when you close your browser
Please note that blocking all cookies may affect the functionality of our website and your user experience.
For more information on managing cookies in your browser:
Opting Out of Third-Party Tracking
You can opt out of specific third-party tracking:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Meta (Facebook): Adjust your ad preferences in your Facebook Settings
6. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Know what personal information we collect and why
- Access your personal information
- Request correction of inaccurate information
- Opt out of direct marketing communications
- Make a complaint about how we handle your personal information
Where cookies collect personal information, we comply with the notification and transparency requirements of the APPs.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Railway Adventures
2A/87-89 Moore Street
Leichhardt, NSW 2040
Australia
Phone: 1300 800 977
Website: railwayadventures.travel