Cookie Policy (AU)

Last Updated: December 2024

This Cookie Policy explains how Railway Adventures (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website railwayadventures.travel. This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites function properly, remember your preferences, and provide information to website owners about how visitors use their site.

2. How We Use Cookies

We use cookies to:

  • Ensure our website functions correctly and securely
  • Remember your preferences and settings
  • Understand how visitors interact with our website
  • Improve your browsing experience
  • Measure the effectiveness of our marketing campaigns
  • Deliver relevant advertising content (with your consent)

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function without them.

Cookie NameProviderPurposeDuration
__hs_opt_outHubSpotRecords cookie consent preferences13 months
__hs_do_not_trackHubSpotSupports do-not-track functionality13 months
__hs_cookie_cat_prefHubSpotStores cookie category preferences13 months

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information. This helps us improve our website and your experience.

Cookie NameProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique users by assigning a randomly generated number2 years
_ga_*Google AnalyticsUsed to persist session state2 years
_gidGoogle AnalyticsDistinguishes users for analytics purposes24 hours
_gatGoogle AnalyticsThrottles request rate to limit data collection1 minute
__hstcHubSpotTracks visitor sessions and website analytics13 months
hubspotutkHubSpotTracks visitor identity for analytics13 months
__hsscHubSpotTracks session information30 minutes
__hssrcHubSpotDetermines if visitor has restarted browserSession

Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.

Cookie NameProviderPurposeDuration
messagesUtkHubSpotRecognises visitors who use live chat13 months
hs-messages-hide-welcome-messageHubSpotPrevents welcome message from reappearing1 day

Marketing & Advertising Cookies

These cookies are used to track visitors across websites and display relevant advertisements. They are set only with your consent.

Cookie NameProviderPurposeDuration
_fbpMeta (Facebook)Tracks visits across websites for advertising purposes3 months
_fbcMeta (Facebook)Stores last visit information for Facebook advertising2 years
frMeta (Facebook)Delivers and measures advertising effectiveness3 months
__hsmemHubSpotIdentifies logged-in visitors for marketing1 year

4. Third-Party Services

We use the following third-party services that may set cookies on your device:

  • HubSpot: For marketing automation, analytics, customer relationship management, and our cookie consent banner. HubSpot Privacy Policy
  • Google Analytics: For website traffic analysis and understanding how visitors use our site. Google Privacy Policy
  • Meta (Facebook): For advertising, remarketing, and measuring ad effectiveness. Meta Privacy Policy

These third parties have their own privacy and cookie policies, which we encourage you to review.

5. Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner powered by HubSpot. You can choose to:

  • Accept All Cookies: Allow all cookie categories
  • Manage Preferences: Choose which cookie categories to allow
  • Reject Non-Essential Cookies: Only allow strictly necessary cookies

You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that blocking all cookies may affect the functionality of our website and your user experience.

For more information on managing cookies in your browser:

Opting Out of Third-Party Tracking

You can opt out of specific third-party tracking:

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

  • Know what personal information we collect and why
  • Access your personal information
  • Request correction of inaccurate information
  • Opt out of direct marketing communications
  • Make a complaint about how we handle your personal information

Where cookies collect personal information, we comply with the notification and transparency requirements of the APPs.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Railway Adventures
2A/87-89 Moore Street
Leichhardt, NSW 2040
Australia

Phone: 1300 800 977
Website: railwayadventures.travel

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