Booking Conditions

These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.  Our full Terms and Conditions are available on our website.

“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “Railway Adventures” means Off The Rails Pty Ltd. trading as Railway Adventures

Last updated 10 April 2024

DEPOSITS

A deposit of between $250 to $1000 Per Person, depending on the tour is required to reserve a place on a Railway Adventures tour.  Your place on the tour is not confirmed until the deposit has been received.  If your deposit is not received, and our attempts to secure it have failed, Railway Adventures reserves the right to cancel your booking and offer your place to another traveller.

FINAL PAYMENT AND CANCELLATION FEES

Railway Adventures expends your monies paid to our suppliers in advance to secure the elements of the tour, including your accommodation and meals.  

If Railway Adventures cancels a tour for reasons other than Force Majeure, you are entitled to a full refund.  Please see our full Terms and Conditions on our website.

If you cancel your booking for any reason, the following terms apply.  We take the day on which you cancel as being the day on which we receive written confirmation of your cancellation.  You can provide this information be emailing [email protected]

Any promotional discounts such as Early Bird discounts will not be applied to cancellations.  

DOMESTIC TOURS

Final payment is required 45 days prior to the tour departure date.  If payment is not received, Railway Adventures reserves the right to offer your place to another traveller.

 

If you decide to cancel your booking the following charges will apply:

  • More than 45 days before departure – Fully refundable
  • 31-45 days prior to departure  – your deposit is non-refundable but we will refund 50% of the balance you have paid 
  • 0-30 days prior to departure – no refund available 

INTERNATIONAL TOURS 

Final payment is required 60 days prior to departure.  If payment is not received, Railway Adventures reserves the right to offer your place to another traveller.

If you decide to cancel your booking the following terms apply:

  • More than 90 days prior to tour departure – Fully refundable 
  • 61-90 days prior to tour departure – your deposit is non-refundable but can be credited to another Railway Adventures tour departing within 12 months of the original tour you booked.  
  • 0-60 days prior to tour departure – no refund

WILL THE TOUR PRICE OR ITINERARY CHANGE?

In pricing tours, Railway Adventures does everything in its power to predict things like foreign exchange rates and unexpected increases to train costs and track access fees.  However, on some occasions, there may be something out of our control that requires us to amend the published tour price to enable it to proceed.  If this happens, we reserve the right to amend the tour price and we commit to personally advising you of this if it happens.

All itineraries are correct at the time of publishing.  However, occasionally, circumstances beyond the control of Railway Adventures make it necessary to change some details, such as a hotel, restaurant or scheduled excursions.  In these instances, Railway Adventures will advise you of the change and commit to providing an alternative of the same standard.

TRAVEL INSURANCE

Travel insurance is compulsory for all international tours.  While not compulsory for domestic travel, we highly recommend it.

TRAVEL TO AND FROM THE TOUR DATES

Many of our tours commence with a train journey or finish with one.  Railway Adventures strongly recommends that you allow for last minute changes to these schedules and do not make any travel arrangements to a tour starting point or onward travel on the final day of rail travel that do not provide any flexibility.  

When making travel arrangements for international tours, we usually like to meet at 6pm for welcome drinks at our hotel before going on to the Welcome Dinner, the first arranged gathering for the tour.  We strongly recommend that you arrange your travel to enable you to be at the hotel and checked in by 6pm.

CLIENT NAMES – EXACTLY AS PER PASSPORT

For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.

Full Terms & Conditions are available on our website.

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